In the first week, I started the role of Database Administrator, one of the application support personnel had an issue connecting to the oracle database via toad IDE.
Let me walk you through how I resolved this with just two easy steps.
The first thing I did was ask for his username and checked if he was active in any session
select sid, serial# from v$session where username='username';
I noticed the affected user was currently logged in some other sessions, I got the sid and serial# of the sessions and terminated them.
alter system kill session '971,55477';
And there we have it!